Our Policy

At The B Method Pilates, your time and well-being matter to us. To keep things running smoothly and fairly for everyone, please take a moment to read through our studio policies.

Class Packs & Expiry
All session packs come with an expiry period:
• 5-Class Packs are valid for 2 months
• 10-Class Packs are valid for 3 months

We understand that life can get in the way sometimes. If you're unwell or travelling, we’re happy to offer extensions, just let us know in advance.

Cancellations
If you need to cancel your session, whether it's a private or duet class, please get in touch with us via email, text, or phone at least 24 hours in advance. We’ll be happy to help you reschedule.

Late Cancellations
Cancellations made less than 24 hours before your scheduled session will be charged the full session fee, as it’s often too late to offer the spot to someone else.

Schedule Changes
For all sessions, please contact us  via email, text, or phone at least 24 hours ahead to reschedule.

Refunds
As a general policy, session fees are non-refundable. However, we understand that life happens. If you have a special situation, please reach out to us directly. In the rare case that a refund is approved, a small processing fee (around 4–5%) will be deducted from the original payment. 

Medical Clearance

Your safety is our priority.

If you’re pregnant, recovering from surgery, or managing a medical condition such as cancer, stroke, or osteoporosis, we kindly ask that you provide written clearance from your doctor or healthcare provider before beginning sessions. This helps us tailor your experience safely and effectively.

If you’re unsure or have questions, don’t hesitate to contact us. We’re here to support you on your journey to feeling strong, confident, and well.