Our Policy

At The B Method Pilates, your time and well-being matter to us. To keep things running smoothly and fairly for everyone, please take a moment to read through our studio policies.

Class Packs & Expiry
All session packs come with an expiry period:
• 5-Class Packs are valid for 2 months
• 10-Class Packs are valid for 3 months

We understand that life can get in the way sometimes. If you're unwell or travelling, we’re happy to offer extensions, just let us know in advance.

Cancellations
If you need to cancel your session, whether it's a private or duet class, please get in touch with us via email, text, or phone at least 24 hours in advance. We’ll be happy to help you reschedule.

Cancellations made less than 24 hours before your scheduled session will be charged the full session fee.

Schedule Changes
For all sessions, please contact us  via email, text, or phone at least 24 hours ahead to reschedule.

Refunds
As a general policy, session fees are non-refundable. However, we understand that life happens. If you have a special situation, please reach out to us directly. In the rare case that a refund is approved, a small processing fee (around 4–5%) will be deducted from the original payment. 

Hygiene & Studio Environment

At The B Method Pilates, we are committed to maintaining a safe, clean and respectful environment for everyone. All clients are expected to:

· Arrive clean and free from strong body odours or fragrances.

· Wear clean, appropriate activewear and clean grip Pilates socks for hygiene and safety.

· Maintain a standard of personal hygiene suitable for a shared studio environment.

· Clients who perspire heavily are expected to bring their own towel.

The studio reserves the right to refuse or discontinue sessions if a client’s hygiene or conduct negatively impacts the comfort or safety of others, or the condition of studio equipment. All decisions are made professionally and in the best interest of the studio community.

Medical Clearance

Your safety is our priority.

If you’re pregnant, recovering from surgery, or managing a medical condition such as cancer, stroke, or osteoporosis, we kindly ask that you provide written clearance from your doctor or healthcare provider before beginning sessions. This helps us tailor your experience safely and effectively.

If you’re unsure or have questions, don’t hesitate to contact us. We’re here to support you on your journey to feeling strong, confident, and well.